Hotel and Office Skills

This course offers a QQI Level 5 Major Award in Office Administration.
This course is suited for those who may want to gain employment in Business Administration, Reception or Customer Service.

Learners achieve a full QQI Major Award at Level 5. This award can be used to facilitate learners to achieve a maximum of 390 points to aid progression to further and higher education. Learners can also benefit from progression to the Linked Work Experience programme. Learners can find employment in the Hotel Industry, Office Administration or Payroll environment.

Course Description
This is a full-time course designed to introduce young people to the Hotel Industry and Office Administration environment. Subjects available to Learners include Reception and Front Line Office Skill, Information and Administration, Word Processing and Payroll Manual and Computerised.

The following modules are included:

  • Communications
  • Information and Administration
  • Text Production
  • Word Processing
  • Personal Effectiveness
  • Payroll Manual and Computerised
  • Reception and Frontline Office Skills
  • Spreadsheet Methods
  • Database Methods
  • Work Experience
Office Administration


This course is also suitable for participants who want to progress to third level. The Higher Education Links Scheme provides progression opportunities for learners to first year of higher education through the CAO (Central Applications Office)


This course also includes completion of New EDCL, the participants will complete the following online exams:

  • Word Processing
  • Spreadsheets
  • Databases
  • Presentations
  • Computer Essentials
  • Online Essentials
  • Online Collaboration
Are you eligible for an ETB (Education Training Board) Training Allowance?

I am Under 18

Yes – you are entitled to an ETB Training Allowance

I am Over 18

To qualify for a Training Allowance you must be in receipt of any of the following payments:

  • Jobseekers Benefit/Allowance
  • One Parent Family Allowance
  • Disability Benefit
Applicants must be between the ages of 16 – 21 years.

Qualification Eligibility
No Qualifications Yes – you are eligible
Junior Certificate Yes – you are eligible
Leaving Certificate Applied An application on your behalf will be made to WWETB (Waterford Wexford Education Training Board)

No Guarantee of Acceptance

Leaving Certificate No – not Eligible
WYTEC is co-funded by the Irish Government, the European Social Fund and the Youth Employment Initiative as part of the ESF Programme for Employability Inclusion and Learning 2014 – 2020